PROFESSIONAL TYPIST SERVICES
PRIVACY POLICY

1. INTRODUCTION

1.1 Professional Typist Services ("we", "us", or "our") is committed to protecting the privacy and personal information of our clients, prospective clients, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with South Africa's Protection of Personal Information Act 4 of 2013 (POPIA) and the European Union's General Data Protection Regulation (GDPR).

1.2 By accessing our website and using our services, you consent to the practices described in this Privacy Policy.
 

2. INFORMATION OFFICER

2.1 We have appointed an Information Officer responsible for overseeing questions regarding this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact our Information Officer using the details set out below:

• Email: info@professionaltypistservices.com

• Postal Address: [available upon request]
   

3. PERSONAL INFORMATION WE COLLECT

3.1 We collect and process the following types of personal information:
 

a) Identity Data: including first name, last name, username or similar identifier, and title.
b) Contact Data: including billing address, delivery address, email address, and telephone numbers.
c) Financial Data: including bank account and payment card details.
d) Transaction Data: including details about payments to and from you and other details of products and services you have purchased from us.
e) Technical Data: including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
f) Profile Data: including your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
g) Usage Data: including information about how you use our website, products, and services.
h) Marketing and Communications Data: including your preferences in receiving marketing from us and our third parties and your communication preferences.
 

3.2 We collect this information through various means, including:
 

a) Direct interactions with you when you fill in forms or correspond with us.
b) Automated technologies or interactions as you navigate through our website.
c) Third parties or publicly available sources.
 

4. PURPOSES FOR PROCESSING PERSONAL INFORMATION

4.1 We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. The purposes for which we process your personal information include:
 

a) To provide and maintain our services;
b) To notify you about changes to our services;
c) To allow you to participate in interactive features of our services;
d) To provide customer support;
e) To gather analysis or valuable information so that we can improve our services;
f) To monitor the usage of our services;
g) To detect, prevent and address technical issues;
h) To fulfil any other purpose for which you provide it;
i) To carry out our obligations and enforce our rights;
j) In any other way we may describe when you provide the information; and
k) For any other purpose with your consent.
 

5. LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION

5.1 Under GDPR, we must have a legal basis for processing your personal information. We rely on the following legal bases:
 

a) Consent: Where you have given us explicit consent to process your personal information for a specific purpose.
b) Contract: Where processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
c) Legal obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
d) Legitimate interests: Where processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.
 

6. DATA RETENTION

6.1 We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6.2 To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
 

7. DATA SECURITY

7.1 We have implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:
 

a) Encryption of personal information where appropriate;
b) Regular testing and evaluation of the effectiveness of our security measures;
c) Regular backups of personal information;
d) Strict access controls and authentication procedures; and
e) Staff training on data protection and information security.
 

7.2 In the event of a personal information breach, we will notify you and any applicable regulator when we are legally required to do so.
 

8. YOUR RIGHTS

8.1 Under POPIA and GDPR, you have the following rights:
 

a) The right to access your personal information;
b) The right to rectification of your personal information;
c) The right to erasure of your personal information;
d) The right to restrict processing of your personal information;
e) The right to object to processing of your personal information;
f) The right to data portability;
g) The right to withdraw consent at any time, where we rely on consent to process your personal information; and
h) The right to lodge a complaint with a supervisory authority.
 

8.2 To exercise any of these rights, please contact our Information Officer using the contact details provided in Clause 2.
 

9. COOKIES AND SIMILAR TECHNOLOGIES

9.1 We use cookies and similar tracking technologies to track activity on our website and hold certain information.

9.2 You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
 

10. THIRD-PARTY WEBSITES

10.1 Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit.

10.2 We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
 

11. CHILDREN'S PRIVACY

11.1 Our services are not intended for use by children under the age of 18 ("Child" or "Children").

11.2 We do not knowingly collect personally identifiable information from Children. If you become aware that a Child has provided us with personal information, please contact us. If we become aware that we have collected personal information from Children without verification of parental consent, we take steps to remove that information from our servers.
 

12. CHANGES TO THIS PRIVACY POLICY

12.1 We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12.2 You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
 

13. CONTACT US

If you have any questions about this Privacy Policy, please contact our Information Officer using the contact details provided in Clause 2.

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by it.